Interactions Object

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id

string

REQUIRED · 

The unique identifier for the interaction record

user

object

The user the interaction record belongs to

id

string

REQUIRED · 

The unique identifier for the user

name

string

Name of the user

emails

object[]

List of email addresses of the user

email

string

Email address of the user

is_primary

boolean

Whether the email address is the primary email address of the user

start_time

string · date-time

Start of the aggregation period in ISO 8601 format

end_time

string · date-time

End of the aggregation period in ISO 8601 format

timezone

string

Time zone used for the aggregation period in the source system

aggregation_period

string

Granularity of the aggregation.

All possible enum values:

• day
• week
• month
• total

metrics

object

Standard interaction metrics for the user in the period

longest_monologue

number

Longest monologue duration or score for the user in the period

longest_customer_story

number

Longest customer story duration or score for the user in the period

interactivity

number

Interactivity score for the user in the period

patience

number

Patience score for the user in the period

question_rate

number

Question rate for the user in the period

additional_metrics

object[]

Additional interaction metrics from the source when they do not map to the standard metrics object. Use for forward-compatible or vendor-specific metrics.

name

string

Name of the interaction metric in the source system

value

number

Value of the interaction metric

created_at

string · date-time

When the interaction record was created in the source system

updated_at

string · date-time

When the interaction record was last updated in the source system

remote_data

object

Raw data returned from the remote API call.