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Get Attachments ​

Endpoint ​

http
GET /unified/ticketing/attachments/{id}
Integrations supported
  • Accelo
  • Asana
  • BMC Helix
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft 365
  • Microsoft Planner
  • Quickbase for Project Management
  • Salesforce
  • ServiceNow
  • Shortcut
  • Wrike
  • Zendesk

Path parameters ​

id
string
REQUIRED · 

The ID of the resource.

Example: 23423523

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.
  • debug returns the final unified result alongside raw remote fetch information. The response is an envelope containing result (identical to unified mode output) and debug (with requestUrl, requestOptions, data, responseHeaders, and for list operations: nextCursor, isLooping, isEmptyResult, resultCount). debug is null for static responses or when truto_skip_api_call=true.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
  • stream
  • debug
Example: unified
truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
ticket
Required in
  • Hive
comment
string

The unique identifier for a comment. This comment should not be an internal.

Required in
  • Kustomer

Response Body ​

id
string

The unique identifier for the attachment

Supported in
  • Accelo
  • Asana
  • BMC Helix
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft 365
  • Microsoft Planner
  • Quickbase for Project Management
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Wrike
  • Zendesk
file_name
string

The attachment's name.

Supported in
  • Accelo
  • Asana
  • BMC Helix
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft 365
  • Microsoft Planner
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Wrike
  • Zendesk
ticket_id
string

The ticket id to which the attachment belongs

References: Tickets → id
Supported in
  • Asana
  • BMC Helix
  • Hive
  • Jira
  • Jira Service Management
  • Kustomer
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Wrike
size
number

The file size in bytes

Supported in
  • Accelo
  • Asana
  • BMC Helix
  • Enchant
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft 365
  • Microsoft Planner
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Wrike
file_url
string

The URL to download the attachment

Supported in
  • Accelo
  • Asana
  • BMC Helix
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft 365
  • Microsoft Planner
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Wrike
  • Zendesk
content_type
string

The content type of the attachment

Supported in
  • Accelo
  • Asana
  • Enchant
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Microsoft 365
  • Microsoft Planner
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Wrike
  • Zendesk
uploaded_by
string

The user who uploaded the attachment

References: Users → id
Supported in
  • Accelo
  • BMC Helix
  • Hive
  • Jira
  • Jira Service Management
  • Microsoft 365
  • Microsoft Planner
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Wrike
uploaded_by_type
string

The type of the user who uploaded the attachment

Supported in
  • Shortcut
created_at
string · date-time

The time when the attachment was created

Supported in
  • Accelo
  • Asana
  • BMC Helix
  • Hive
  • Jira
  • Jira Service Management
  • Microsoft 365
  • Microsoft Planner
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Wrike
updated_at
string · date-time

The time when the attachment was updated

Supported in
  • BMC Helix
  • Hive
  • Microsoft 365
  • Microsoft Planner
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
etag
string

The unique identifier for the specific version of the resource.

Supported in
  • Microsoft 365
  • Microsoft Planner
remote_data
object

Raw data returned from the remote API call.