Appearance

Get Tickets ​

Endpoint ​

http
GET /unified/ticketing/tickets/{id}
Integrations supported
  • Accelo
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • LiveChat
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Quickbase for Project Management
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects

Path parameters ​

id
string
REQUIRED · 

The ID of the resource.

Example: 23423523

Query parameters ​

Refer Specifying query parameters in Truto APIs

integrated_account_id
string · uuid
REQUIRED · 

The ID of the integrated account to use for the request.

Example: 62f44730-dd91-461e-bd6a-aedd9e0ad79d
truto_response_format
string

The format of the response.

  • unified returns the response with unified mappings applied.
  • raw returns the unprocessed, raw response from the remote API.
  • normalized applies the unified mappings and returns the data in a normalized format.
  • stream returns the response as a stream, which is ideal for transmitting large datasets, files, or binary data. Using streaming mode helps to efficiently handle large payloads or real-time data flows without requiring the entire data to be buffered in memory.
  • debug returns the final unified result alongside raw remote fetch information. The response is an envelope containing result (identical to unified mode output) and debug (with requestUrl, requestOptions, data, responseHeaders, and for list operations: nextCursor, isLooping, isEmptyResult, resultCount). debug is null for static responses or when truto_skip_api_call=true.

Defaults to unified.

All possible enum values:
  • unified
  • raw
  • normalized
  • stream
  • debug
Example: unified
truto_ignore_remote_data
boolean

Excludes the remote_data attribute from the response.

truto_exclude_fields
array

Array of fields to exclude from the response.

Example: truto_exclude_fields[]=id&truto_exclude_fields[]=name
remote_query
object

Query parameters to pass to the underlying API without any transformations. Refer this guide to see how to structure the query parameters.

Example: remote_query[foo]=bar
workspace_id
string

The unique identifier for the workspace

Required in
  • Airtable
collection_id
string

The unique identifier for the collection

Required in
  • Airtable
workspace
object

Workspace associated with the ticket

Integration specific notes
  • BasecampWorkspace associated with the ticket.
  • BitbucketThe unique identifier for a workspace
Required in
  • Basecamp
  • Bitbucket
  • Zoho Projects
id
string

The unique identifier for the workspace

name
string

The name of the workspace

collections
array

The unique identifier for a ticket

Required in
  • Bitbucket
fields
Supported in
  • HubSpot
ticket_type
object

Type of the ticket

All possible enum values:
  • conversation
  • issue
  • task
Enum support by integration
  • Planhat
    • conversation
    • issue
  • Zoho Projects
    • issue
    • task
Required in
  • Planhat
  • Zoho Projects
id
string

The unique identifier for a ticket type

name
string

The name of the ticket type

organization
object
Supported in
  • Zoho Projects
id
string

The unique identifier for a organization.

Response Body ​

id
string
REQUIRED · 

The unique identifier for a ticket

Supported in
  • Accelo
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • LiveChat
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Quickbase for Project Management
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
name
string

The name of the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • LiveChat
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
number
string

An optional ticket number maintained by the system.

Supported in
  • Accelo
  • BMC Helix
  • Enchant
  • FuseDesk
  • Gorgias
  • Help Scout
  • Hive
  • Linear
  • LiveAgent
  • Puzzel Case Management
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • YouTrack
  • Zoho Desk
  • Zoho Projects
assignees
object[]

Users assigned to the ticket

References: Users → id
Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • LiveChat
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Pivotal Tracker
  • Planhat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a user

name
string

The name of the user

first_name
string

The first name of the user

last_name
string

The last name of the user

emails
object[]

The user's email addresses

email
string
REQUIRED · 

The user's email address

type
string

The type of email address

phones
object[]

The user's phone number

number
string
REQUIRED · 

The user's phone number

type
string

The type of phone number

status
object

The status of the ticket

References: TicketStatus → id
Supported in
  • Accelo
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Missive
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a status

name
string

The name of the status

All possible enum values:
  • active
  • closed
  • open
  • pending
  • spam
  • resolved
  • archived
  • deleted
  • completed
created_by
object

User or contact who created the ticket

References: Contacts → id (type=contact)
References: Users → id (type=user)
Supported in
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Dixa
  • Front
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • LiveChat
  • Microsoft 365
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a user

name
string

The name of the user

type
string

The type of the user

All possible enum values:
  • user
  • contact
due_date
string · date-time

Due date of the ticket

Supported in
  • Accelo
  • Asana
  • Basecamp
  • ClickUp
  • Freshdesk
  • Hive
  • Jira
  • Jira Service Management
  • Linear
  • Microsoft 365
  • Microsoft Planner
  • Pivotal Tracker
  • Puzzel Case Management
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • Zendesk
  • Zoho Desk
  • Zoho Projects
description
string

Description of the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Enchant
  • Freshdesk
  • FuseDesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • Pivotal Tracker
  • Planhat
  • Productboard
  • Re:amaze
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
workspace
object

Workspace associated with the ticket

References: Workspaces → id
Supported in
  • Accelo
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • ClickUp
  • Enchant
  • Help Scout
  • Hive
  • Jira Service Management
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Re:amaze
  • Trello
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a workspace

name
string

The name of the workspace

team
object

Team associated with the ticket

References: Teams → id
Supported in
  • BMC Helix
  • Enchant
  • FuseDesk
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Missive
  • Puzzel Case Management
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Trengo
  • Zoho Desk
id
string

The unique identifier for a team

name
string

The name of the team

collections
object[]

Collections associated with the ticket

References: Collections → id
Supported in
  • Asana
  • Basecamp
  • Bitbucket
  • ClickUp
  • Dixa
  • Front
  • Help Scout
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Linear
  • Microsoft 365
  • Microsoft Planner
  • Monday.com
  • Pivotal Tracker
  • Productboard
  • Re:amaze
  • ServiceNow
  • Shortcut
  • SolarWinds Service Desk
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zoho Projects
id
string

The unique identifier for a collection

name
string

The name of the collection

type
string

The type of the collection

conversations
object[]

Conversations associated with the ticket

Supported in
  • HubSpot
id
string

The unique identifier for a conversation

name
string

The name of the conversation

type
string

The type of the conversation

ticket_type
object

Type of the ticket

References: TicketTypes → id
Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Bitbucket
  • BMC Helix
  • Dixa
  • Enchant
  • Freshdesk
  • Help Scout
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • Pivotal Tracker
  • Planhat
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • YouTrack
  • Zendesk
  • Zoho Projects
id
string

The unique identifier for a ticket type

name
string

The name of the ticket type

contact
object

Contact associated with the ticket

References: Contacts → id
Supported in
  • Accelo
  • Basecamp
  • BMC Helix
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Jira Service Management
  • Kustomer
  • LiveAgent
  • LiveChat
  • Missive
  • Podium
  • Puzzel Case Management
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Trengo
  • Zendesk
  • Zoho Desk
id
string

The unique identifier for a contact

first_name
string

The first name of the contact

last_name
string

The last name of the contact

name
string

The name of the contact

emails
object[]

The emails of the contact

email
string
REQUIRED · 

The email of the contact

type
string

The type of the email

phones
object[]

The contact's phone number

number
string
REQUIRED · 

The contact's phone number

type
string

The type of phone number

additional_contacts
object[]

Additional Contacts associated with the ticket

References: Contacts → id
Supported in
  • HubSpot
  • Missive
  • Re:amaze
id
string

The unique identifier for a contact

first_name
string

The first name of the contact

last_name
string

The last name of the contact

name
string

The name of the contact

emails
object[]

The emails of the contact

email
string
REQUIRED · 

The email of the contact

type
string

The type of the email

phones
object[]

The contact's phone number

number
string
REQUIRED · 

The contact's phone number

type
string

The type of phone number

account
object

Account associated with the ticket

References: Accounts → id
Supported in
  • Accelo
  • BMC Helix
  • HubSpot
  • Planhat
  • Puzzel Case Management
  • ServiceNow
  • Teamwork Project Management
id
string

The unique identifier for a contact

parent_ticket
object

Parent ticket associated with the ticket

References: Tickets → id
Supported in
  • Asana
  • Azure DevOps
  • ClickUp
  • Dixa
  • Hive
  • Jira
  • Monday.com
  • Productboard
  • Qualtrics CoreXM
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Wrike
  • YouTrack
id
string

The unique identifier for a ticket

name
string

The name of the ticket

attachments
object[]

Attachments associated with the ticket

References: Attachments → id
Supported in
  • Asana
  • ClickUp
  • Freshdesk
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • Puzzel Case Management
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • YouTrack
id
string

The unique identifier for an attachment

file_name
string

The name of the attachment

file_url
string

The url of the attachment

tags
object[]

Tags associated with the ticket

References: Tags → id
Supported in
  • Asana
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Missive
  • Pivotal Tracker
  • Puzzel Case Management
  • Re:amaze
  • Richpanel
  • Shortcut
  • SolarWinds Service Desk
  • Teamwork Project Management
  • Todoist
  • Trello
  • Trengo
  • YouTrack
  • Zendesk
  • Zoho Projects
id
string

The unique identifier for a tag

name
string

The name of the tag

created_at
string · date-time

Time at which the ticket was created

Supported in
  • Accelo
  • Airtable
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
updated_at
string · date-time

Time at which the ticket was last updated

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Enchant
  • Freshdesk
  • Front
  • FuseDesk
  • Gorgias
  • Help Scout
  • Helpshift
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • LiveAgent
  • Monday.com
  • Pivotal Tracker
  • Planhat
  • Podium
  • Productboard
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Re:amaze
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Trello
  • Trengo
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
completed_at
string · date-time

Time at which the ticket was completed

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • BMC Helix
  • ClickUp
  • FuseDesk
  • Gladly
  • Gorgias
  • Help Scout
  • HubSpot
  • Intercom
  • Jira
  • Jira Service Management
  • Kustomer
  • Linear
  • Microsoft 365
  • Microsoft Planner
  • Missive
  • Qualtrics CoreXM
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • Trengo
  • Wrike
  • YouTrack
  • Zoho Projects
ticket_url
string

URL of the ticket

Supported in
  • Accelo
  • Asana
  • Azure DevOps
  • Basecamp
  • Bitbucket
  • BMC Helix
  • ClickUp
  • eDesk
  • Enchant
  • Front
  • Help Scout
  • Jira
  • Jira Service Management
  • Linear
  • LiveAgent
  • Missive
  • Monday.com
  • Pivotal Tracker
  • Productboard
  • Re:amaze
  • Richpanel
  • ServiceNow
  • servicenowitsm
  • Shortcut
  • SolarWinds Service Desk
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
priority
object

Priority of the ticket

References: TicketPriorities → id
Supported in
  • Accelo
  • Azure DevOps
  • Bitbucket
  • BMC Helix
  • ClickUp
  • Freshdesk
  • Gorgias
  • Hive
  • HubSpot
  • Intercom
  • Jira
  • Kustomer
  • Linear
  • Microsoft 365
  • Microsoft Planner
  • Pivotal Tracker
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Teamwork Project Management
  • Todoist
  • Trello
  • Wrike
  • YouTrack
  • Zendesk
  • Zoho Desk
  • Zoho Projects
id
string

The unique identifier for a priority

name
string

The name of the priority

languages
string[]

Languages of the ticket

Supported in
  • Gorgias
  • Todoist
  • Zoho Desk
is_unread
boolean

Whether the ticket is unread

Supported in
  • Gorgias
source
object

The source of the ticket

Supported in
  • Dixa
  • eDesk
  • Enchant
  • Freshdesk
  • Help Scout
  • Helpshift
  • HubSpot
  • Kustomer
  • LiveAgent
  • Podium
  • Puzzel Case Management
  • Richpanel
  • Salesforce
  • ServiceNow
  • servicenowitsm
  • SurveySparrow Ticket Management
  • Trengo
  • Zoho Projects
id
string

The unique identifier for a source

name
string

The name of the source

custom_fields
object

All the custom fields present on the ticket

Supported in
  • Airtable
  • Asana
  • Azure DevOps
  • ClickUp
  • Dixa
  • eDesk
  • Front
  • Help Scout
  • Hive
  • HubSpot
  • Jira
  • Jira Service Management
  • Kustomer
  • LiveAgent
  • Planhat
  • Puzzel Case Management
  • Qualtrics CoreXM
  • Quickbase for Project Management
  • Re:amaze
  • Richpanel
  • Salesforce
  • SolarWinds Service Desk
  • SurveySparrow Ticket Management
  • Trengo
  • Wrike
etag
string

The unique identifier for the specific version of the resource.

Supported in
  • Microsoft 365
  • Microsoft Planner
remote_data
object

Raw data returned from the remote API call.